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Artificial Intelligence Recruitment

Garry Lowther • 4 July 2018
There is much growing hype about AI (artificial intelligence) and how it will impact society and business. This post discusses its potential impact upon our customers belonging to the global recruitment industry.

Most professional recruiters are familiar with how AI is used in practical applications such as Apple Siri, Amazon Alexa, Google Translate and Microsoft Cortana. There is no doubt that much progress has been made in providing 'chat-bot' technology. Other innovations of late involve IBM Watson beating humans in the TV quiz show Jeopardy, and Deep Mind beating the world Go champion, as well as getting maximum scores on BreakOut and PacMan.

The most interesting recent innovation is Google Duplex which has been demonstrated making automated phone calls to book service appointments (e.g. hairdressers). Whilst this is interesting and fun, it has obvious limitations at present which perhaps indicate a glass-ceiling to the use of such technology.

Many recruitment technology suppliers are jumping on this bandwagon, notably those within the 'matching' space. Typically computers are faster and often more accurate when sifting through vast quantities of data, and this has practical applications when applying AI techniques such as machine-learning to trawl through large quantities of CV's or job descriptions. In this scenario, the use of AI represents an increase in quality (and cost, but not performance) when applied to this 'matching' process, however automatically compiling a better shortlist does not necessarily improve the overall recruitment workflow or the quality of candidates.

Many new AI systems, it is claimed, will replace the recruiter altogether, allowing sophisticated AI systems to conduct the entire recruitment process from marketing, sales, advertising, job management, placement, administration etc.. This will not happen soon. Even the most optimistic advocate of AI does not foresee this scenario until 2045 at the earliest, this date representing the so-called 'singularity' when machines create machines which automate all human work, whether white-collar or blue-collar. Around half of the AI experts believe it will be at least a hundred years before we reach the singularity, and some doubt whether true machine intelligence is even possible, given the sophistication of the human brain, the most complex system in the known universe.

In conclusion, AI will continue to get better and evolve, but there will be no overnight revolution in recruitment, or any other predominantly cerebral business sector where human interaction based upon building and maintaining trustworthy personal relationships is literally where the money is.
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